Frequently Asked Questions
PRODUCTS & INGREDIENTS
Write a clearYes. Our formulations are rooted in nature, backed by science. We use the cleanest, most potent organic and wild-harvested ingredients available. Every product is made without fillers, parabens, synthetic fragrance, or greenwashing. If it doesn’t serve a real purpose for your body, it’s not in the bottle.and concise answer to guide your customers.
We don’t cut corners. While most brands hide behind soft labeling, we go bold. We extract our own frankincense resins in-house, formulate with bioavailable magnesium, infuse powerful botanicals, and design every product to deliver results; not just smell pretty.
Only when necessary — and only clean ones. For shelf-stable products that require preservation, we use science-backed natural systems like radish root ferment or lactobacillus ferment, never phenoxyethanol or other synthetics. If a product is preservative-free, it’s clearly labeled as such and made for short-term use or refrigeration.
We source globally, with a heavy focus on transparency and potency. From Oman-sourced frankincense to sea buckthorn oil from certified organic farms to magnesium chloride that meets food-grade standards — purity is non-negotiable.
Some of our products are safe for children and during pregnancy, while others are more potent and intended for adult use. We clearly label when caution is advised. As always, consult your care provider for any specific concerns.
ORDERS & SHIPPING
Most orders ship within 1–3 business days. We pack every product by hand with care and intention. You’ll receive tracking as soon as it goes out the door.
We’re based in Colorado, USA. All products are formulated, bottled, labeled, and shipped directly from our hands to yours.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We’ve got you. Email us at Info@AlchemyElements.net with a photo of the issue and we’ll make it right. We stand behind every order.
If your order hasn’t shipped yet, reach out immediately. Once it’s out the door, we can’t make changes. But, we’ll always work with you to find a solution.
PRODUCT USAGE & STORAGE
Each product label includes a recommended shelf life. We encourage you to use them within that window for maximum potency and freshness. Store in a cool, dry place away from direct sunlight.
Most of our products are shelf-stable, but a few DIY kits and fresh-ingredient items (like elderberry syrup kits after brewing) should be refrigerated. We clearly state that on the label or instruction card
BUSINESS & BRAND
We’re Alison & Brenden — a husband-and-wife duo obsessed with clean science, bold nature, and the pursuit of truly effective wellness. We formulate everything ourselves, from ingredient sourcing to label design to shipping. This is personal. This is our passion.
Yes, but we’re selective. If you’re passionate about clean, high-performance natural products and can help us spread the word with integrity, reach out. We love real alignment.