Returns

At Alchemy Elements, we take pride in crafting high-quality, natural wellness and skincare products. Your satisfaction is our top priority, and we want to ensure you have a positive experience with our products.

Eligibility for Returns:

Returns are accepted within 30 days of purchase.
To be eligible, the item must be unused, unopened, and in the original packaging.
If the item arrived damaged or defective, please contact us within 7 days of delivery.

Non-Returnable Items:

Due to the nature of our products, the following items are non-returnable:

Opened or used skincare and wellness products.
Items purchased as part of a clearance sale or marked as non-returnable.
Digital or downloadable items.

How to Initiate a Return:

Contact Us:
- Email Contact@AlchemyElements.net with:
  - Your original order number.
  - The reason for the return.
  - Photos if applicable.
Approval:
- Once approved, we will provide you with instructions on how to ship the item back.
Shipping:
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping method to ensure safe delivery.

Refunds and Exchanges:

Once your return is received and inspected, you will be notified via email regarding the status of your refund.
Approved refunds will be processed within 7-10 business days to your original payment method.
For exchanges, a replacement item will be shipped once the returned product is received and approved.

Late or Missing Refunds:

If you haven’t received your refund after 10 business days, please:

Check your bank account again.
Contact your credit card company, as processing times may vary.
If you still need assistance, reach out to us at Contact@AlchemyElements.net.

Customer Service:

For questions regarding our return policy, please contact our support team at Contact@AlchemyElements.net or visit our website for more information.

Thank you for supporting small-batch, handcrafted wellness.